Customer Relationship Management (CRM) is really an age old business practice of take care of your customer's requirements for a mutually beneficial relationship. However in the modern business, just like everything else, CRM also has evolved from being just a business strategy to a software dependent business strategy. So the future of CRM is also a glimpse of the future of technology. In the infographic below, we have covered 8 such trends that are as much about the future of CRM as they are about the Future of technology itself.
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